FAQ

We offer gold mountings in 14K, and 18K purity, available in yellow gold, white gold, and rose gold. All metals are properly hallmarked according to Belgian and EU standards.

14K gold contains 58.5% pure gold and is more durable for everyday wear. 18K gold contains 75% pure gold, offering a richer color and is preferred for fine jewelry. 18K is slightly softer due to higher gold content.

A mounting is a complete setting without stones. A semi-mount includes accent stones (like side diamonds) but leaves the center stone position empty for your own stone.

Yes, we offer a full range of products and services including mountings, semi-mounts, finished jewelry pieces. Contact us to discuss your specific needs.

Yes, most of our designs can be made in custom sizes. Ring sizes can be adjusted, and other dimensions can often be modified. Contact us for specific requests.

Most of our product images are rendered from the actual 3D models used for production, ensuring high accuracy. Slight variations in color may occur due to monitor settings, and metal colors may appear slightly different in person.

Yes, we offer custom 3D design services for bespoke jewelry pieces, as well as design adjustments and other jewelry-related 3D modeling services. Contact us to discuss your project requirements.

Visit our Wholesale page to apply. We review applications within 24-48 hours. Approved accounts gain access to wholesale pricing.

We work with jewelry retailers, designers, manufacturers, and other trade professionals. We verify business credentials during the application process.

We have no minimum order requirements. Order what you need, when you need it.

Yes, approved B2B customers receive competitive wholesale pricing on all products. Pricing is visible when logged into your wholesale account.

We ship worldwide. Delivery times and costs vary by destination. Check our Shipping page for details.

Belgium: 1-2 days | EU: 3-7 days | USA/Canada: 7-10 days | Rest of world: 10-14 days. Custom orders require additional production time.

Yes, all shipments are fully insured at no additional cost. We use signature-required delivery for security.

Yes, all packages are shipped in plain, unmarked packaging without contents description.

For orders outside the EU, customers are responsible for any customs duties and import taxes. We provide accurate customs documentation.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and various local payment methods depending on your region.

Yes, custom orders require a 50% deposit to begin production. The balance is due before shipping.

Prices include VAT for EU consumers. B2B customers with valid VAT numbers can receive VAT-exempt pricing. Non-EU customers see prices excluding local taxes.

Our prices reflect current gold market rates and are updated regularly. The price at checkout is final. Custom quotes are valid for 7 days.

Stone sizes are specified for each product. Many designs are available in multiple size options. Contact us if you need a specific size not listed.

We recommend professional measurement at a local jeweler. Alternatively, use a ring sizing kit or measure an existing well-fitting ring.

Retail customers can checkout as guests. Wholesale customers must register for an account to access B2B pricing.

Click "Forgot Password" on the login page. You'll receive an email with a reset link.

We follow GDPR requirements and use industry-standard security measures. See our Privacy Policy for details.

• Email: info@antwerpmounts.com
• Phone: +32 (0) 483 33 55 53
• Address: Hoveniersstraat 2, 2018 Antwerpen, Belgium

Monday - Friday, 10:00 - 17:30 CET. We respond to emails within 1 business day.