FAQ

We offer convenient payment methods to suit your preferences:

• Credit/Debit Cards: Process securely through Stripe
  • Supported cards: Visa, Mastercard, Maestro, American Express
  • Additional options: Bancontact, iDEAL
• PayPal: Quick and easy transactions
• Bank Transfer/Wire: For those who prefer traditional banking methods

Our diverse payment options ensure a smooth checkout experience for all customers.

When purchasing our products, various tax implications may affect your final cost based on your delivery location:

For Belgian Deliveries: All purchases include a standard 21% VAT charge.

For European Union (EU) Customers:

• Personal purchases: The VAT rate of your specific country will be included
• Business purchases: We can remove VAT charges if you provide a valid VAT registration number

International Deliveries (Outside EU): While we don't include European VAT on these orders, please be aware that:

• Your local customs authority may levy import duties
• Additional taxes might apply depending on your country's regulations
• Any customs fees or import charges are the responsibility of the recipient
• These local charges are beyond our control and must be settled before delivery

We recommend familiarizing yourself with your local import regulations and potential additional charges before completing your purchase.

Yes! We welcome partnerships with industry professionals. Diamond dealers and jewelry professionals can access our exclusive wholesale program by setting up a dedicated business account. This special account type unlocks preferential pricing and premium services designed specifically for trade members.

Our shipping timelines vary by destination:

Within Europe: Orders typically reach Belgian and most European addresses within 1-7 business days.

International Shipments: Customers outside Europe should expect delivery between 4-10 business days.

Please be aware that actual delivery times might fluctuate based on several variables, including your location's customs processing and regional postal service efficiency. These timeframes serve as general guidelines rather than guaranteed delivery dates.

Yes! We keep you informed throughout your delivery journey. Here's how it works:

As soon as your jewelry leaves our facility, you'll receive an email that includes your personal tracking number. This allows you to monitor your package's progress. Additionally, we follow up with you after the courier confirms successful delivery to ensure everything meets your expectations.

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Yes! We ship to international destinations across the globe. Your precious jewelry or diamonds will be transported through our network of premium courier partners, including Malca Amit, FedEx, Ferrari, and Brinks - all specialists in handling high-value items. Simply share your shipping address with us, and we'll select the most appropriate and secure delivery service to ensure your valuable purchase reaches you safely and efficiently.

Yes! You're welcome to collect your purchase from our Antwerp store location. This option is perfect if you prefer to receive your jewelry in person. When selecting your delivery method during checkout, simply choose the "Store Pickup" option. We'll notify you once your item is ready for collection. Of course, if you prefer, we also offer our secure shipping service to deliver directly to your address.

Here's our customer-friendly return policy:

Standard Purchases:

• You have 30 days to return your item
• The jewelry must be returned in its original, unworn condition
• Simply complete our return request form, and our team will guide you through the process

Custom-Made Pieces: While custom jewelry pieces cannot be returned due to their unique, made-to-order nature, we're dedicated to your complete satisfaction. If you have any concerns about your custom piece, we'll work closely with you to adjust and perfect it until it meets your expectations.

Our customer service team is here to make your return experience as smooth as possible. Once you submit the return form, we'll contact you promptly with detailed instructions and support throughout the process.

We initiate your refund as soon as your returned item arrives at our facility. The complete process typically takes up to 10 business days, and the money will automatically be returned to your original payment method (whether that's your credit card or bank account).