FAQ - Antwerp Mounts

Free shipping on all orders over €1000

FAQ


Payment

We offer convenient payment methods to suit your preferences:

  • Credit/Debit Cards: Process securely through Stripe
    • Supported cards: Visa, Mastercard, Maestro, American Express
    • Additional options: Bancontact, iDEAL
  • PayPal: Quick and easy transactions
  • Bank Transfer/Wire: For those who prefer traditional banking methods

Our diverse payment options ensure a smooth checkout experience for all customers.

When purchasing our products, various tax implications may affect your final cost based on your delivery location:

For Belgian Deliveries: All purchases include a standard 21% VAT charge.

For European Union (EU) Customers:

  • Personal purchases: The VAT rate of your specific country will be included
  • Business purchases: We can remove VAT charges if you provide a valid VAT registration number

International Deliveries (Outside EU): While we don't include European VAT on these orders, please be aware that:

  • Your local customs authority may levy import duties
  • Additional taxes might apply depending on your country's regulations
  • Any customs fees or import charges are the responsibility of the recipient
  • These local charges are beyond our control and must be settled before delivery

We recommend familiarizing yourself with your local import regulations and potential additional charges before completing your purchase.

Yes! We welcome partnerships with industry professionals. Diamond dealers and jewelry professionals can access our exclusive wholesale program by setting up a dedicated business account. This special account type unlocks preferential pricing and premium services designed specifically for trade members.

Shipping & delivery

Our shipping timelines vary by destination:

Within Europe: Orders typically reach Belgian and most European addresses within 1-7 business days.

International Shipments: Customers outside Europe should expect delivery between 4-10 business days.

Please be aware that actual delivery times might fluctuate based on several variables, including your location's customs processing and regional postal service efficiency. These timeframes serve as general guidelines rather than guaranteed delivery dates.

Yes! We keep you informed throughout your delivery journey. Here's how it works:

As soon as your jewelry leaves our facility, you'll receive an email that includes your personal tracking number. This allows you to monitor your package's progress. Additionally, we follow up with you after the courier confirms successful delivery to ensure everything meets your expectations.

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