Privacy Policy

Privacy Policy - Antwerp Mounts

Last Updated: December 2, 2024
Controller: Antwerp Mounts BV
Address: Hoveniersstraat 2, Antwerpen, 2018, Belgium
VAT Number: BE 0883.548.353
Email: info@antwerpmounts.com
Phone: +32 483 33 55 53

1. Overview

This Privacy Policy explains how Antwerp Mounts BVBA ("we", "us", "our") processes your personal data when you use our services for gold mounting and jewelry manufacturing or visit antwerpmounts.com.

2. Data Controller

Antwerp Mounts BV acts as the data controller for your personal information. For data protection inquiries, contact our Data Protection Officer at info@antwerpmounts.com.

3. Personal Data We Process

3.1 Data You Provide:

Identity information (name, business details)
Contact details (email, phone, address)
Order specifications and design requirements
Payment information
Communication records

3.2 Automatically Collected Data:

IP address
Browser type and version
Device information
Usage data
Cookie data (see separate Cookie Policy)

4. Legal Bases for Processing

We process your data under the following legal bases:

Contract Performance: Processing orders, providing mounting services
Legal Obligations: Tax records, business documentation
Legitimate Interests: Security, fraud prevention, service improvement
Consent: Marketing communications, cookies (except strictly necessary)

5. Data Retention Periods

Order data: 7 years (legal requirement)
Communication records: 3 years after last contact
Marketing data: Until consent withdrawal
Payment information: 7 years (accounting law)

6. Your Rights

Under GDPR, you have the right to:

Access your data
Rectify inaccurate data
Erase your data
Restrict processing
Data portability
Object to processing
Withdraw consent

To exercise these rights, contact info@antwerpmounts.com. We'll respond within 30 days.

7. International Transfers

We store data within the EEA. If transfer outside the EEA is necessary, we implement appropriate safeguards through Standard Contractual Clauses.

8. Data Security

We implement appropriate technical and organizational measures including:

Encryption
Access controls
Regular security assessments
Staff training
Secure facilities

9. Data Sharing

We share data with:

Payment processors
Delivery services
IT service providers All processors are GDPR-compliant and bound by data processing agreements.

10. Complaints

You can lodge complaints with:

Us directly: info@antwerpmounts.com
Belgian Data Protection Authority (GBA) Drukpersstraat 35, 1000 Brussels Tel: +32 2 274 48 00 contact@apd-gba.be

11. Changes to Policy

We'll notify you of material changes via email or website notice 30 days before implementation.

12. Cookie Policy

See our separate Cookie Policy at [URL] for detailed information about our use of cookies.