Terms of Service

Terms of Service - Antwerp Mounts BV

Last Updated: December 2, 2024

1. Acceptance of Terms

By accessing antwerpmounts.com ("Site"), you agree to these Terms of Service ("Terms"). If you disagree with these Terms, please do not use our Site or Services.

2. Services

We provide gold mounting and jewelry manufacturing services ("Services"). All Services are subject to:

Professional standards of the Belgian jewelry industry
Specific agreements made in writing
These Terms

3. Orders and Pricing

3.1. Prices are in EUR, including VAT for EU consumers.

3.2. Order acceptance is subject to:

Material availability
Technical feasibility
Credit approval
Order verification

3.3. We reserve the right to refuse service for legitimate business reasons.

4. Right of Withdrawal

4.1. Consumers have a 14-day withdrawal right for non-customized items per EU Directive 2011/83/EU.

4.2. Custom-made items are exempt from withdrawal rights.

4.3. To exercise withdrawal rights, send a clear statement to info@antwerpmounts.com.

5. Payment and Delivery

5.1. Payment methods:

Bank transfer
Secure credit card payment
Other methods as specified

5.2. Delivery terms:

Timeframes are estimates
Custom orders may require longer processing
Risk transfers upon delivery

6. Consumer Rights

6.1. Belgian consumer protection laws apply (Code of Economic Law).

6.2. Legal guarantees apply for conformity issues.

6.3. Access to EU Online Dispute Resolution: ec.europa.eu/consumers/odr

7. Personal Data

7.1. We process personal data according to GDPR and our Privacy Policy.

7.2. Customer consent is required for:

Marketing communications
Cookie usage
Data processing beyond service fulfillment

8. Intellectual Property

8.1. All Site content is our property or licensed to us.

8.2. Custom design rights:

We retain rights to technical solutions
Customer retains rights to original design elements

9. Liability

9.1. Our liability is limited to:

Direct damages
Maximum order value
Legally mandatory coverage

9.2. Exclusions:

Force majeure
Customer negligence
Third-party actions

10. Quality and Materials

10.1. We guarantee:

Professional workmanship
Materials as specified
Industry standard quality

10.2. Customer-supplied materials:

Must meet quality standards
Are used at customer's risk

11. Dispute Resolution

11.1. Belgian law governs these Terms.

11.2. Disputes will be resolved:

Amicably where possible
Through mediation if needed
In Antwerp courts if necessary

12. Changes to Terms

12.1. We may update these Terms with:

30 days notice for material changes
Immediate effect for minor changes

12.2. Continued use constitutes acceptance.

13. Contact

For questions about these Terms:

Email: info@antwerpmounts.com
Phone: +32 (0) 483 33 55 53
Mail: Hoveniersstraat 2, 2018 Antwerpen

14. Severability

If any provision is invalid, other provisions remain in effect.