Ordering Information
How to Place an Order
Ordering from Antwerp Mounts is simple and secure:
- Browse our collection — Use filters to find the perfect mounting by style, metal type, or stone size
- Select your specifications — Choose metal purity (14K, 18K), color, and size options
- Add to cart — Review your selections and quantities
- Checkout — Complete your order with secure payment
- Confirmation — Receive order confirmation via email with tracking details
Order Confirmation
After placing your order, you'll receive:
- Immediate email confirmation with order number
- Detailed order summary including all specifications
- Estimated delivery timeframe
- Shipping notification with tracking when dispatched
Order Modifications
Need to change your order? Contact us immediately:
- Before production: Most modifications can be accommodated
- During production: Minor changes may be possible with additional fees
- Custom orders: Cannot be modified once production begins
Shipping Information
Shipping Methods
All orders are shipped via insured courier services:
| Destination | Standard Delivery | Express Delivery |
|---|---|---|
| Belgium | 1-2 business days | Next business day |
| Netherlands, Luxembourg | 2-3 business days | 1-2 business days |
| Germany, France | 3-4 business days | 2-3 business days |
| Rest of EU | 5-7 business days | 3-5 business days |
| United Kingdom | 5-7 business days | 3-5 business days |
| USA, Canada | 7-10 business days | 4-6 business days |
| Rest of World | 10-14 business days | 5-8 business days |
Note: Delivery times are estimates. Custom orders may require additional production time.
Shipping Costs
- Belgium: Free shipping on orders over €800, otherwise €14.99
- EU countries: Free shipping on orders over €1500, otherwise from €29.99
- International: Calculated at checkout based on destination and weight
Packaging & Insurance
Your order is carefully prepared:
- Secure packaging: Each item individually wrapped and protected
- Discreet shipping: Plain packaging without visible branding or contents description
- Full insurance: All shipments fully insured against loss or damage
- Signature required: Delivery requires signature confirmation
International Orders
For orders outside the EU:
- Customs duties and import taxes may apply
- Customer is responsible for all import fees
- We provide accurate customs documentation
- Contact us for specific country requirements
Order Tracking
Track Your Order
Once shipped, you can track your order:
- Via the tracking link in your shipping confirmation email
- Through your account dashboard under "Order History"
- By contacting our customer service team
Delivery Issues
If you experience any delivery problems:
- Delayed shipment: Contact us if your order hasn't arrived within the expected timeframe
- Damaged package: Document damage before signing, contact us immediately with photos
- Missing items: Check packing slip, then contact us within 48 hours
- Wrong address: Contact us immediately — we may be able to redirect the shipment
Wholesale Orders
B2B Shipping
Wholesale customers benefit from:
- Priority processing and shipping
- Consolidated shipments to reduce costs
- Flexible delivery scheduling
- Dedicated account manager for logistics
Bulk Order Timeframes
- Stock items: Ships within 2-7 business days
- Custom orders: 2-4 weeks depending on complexity
- Large volume: Custom timeline agreed upon order confirmation
Contact Us
Questions about your order or shipping?
- Email: info@antwerpmounts.com
- Phone: +32 (0) 483 33 55 53
- Hours: Monday - Friday, 10:00 - 17:30 CET